Privacy Policy

Who we are

We are Just Add UK. Please contact us if you have any questions or feedback about this Privacy Statement.

Why is this Privacy Statement important?

This Privacy Statement tells you how we deal with your personal data. Please read on to find out what personal data we collect, how we use and protect it, who we share it with, how long we keep it for and how you can access and rectify it.

Please do not use our website unless you are completely happy with this Privacy Statement.

What personal data do we collect?

We collect and store the information which you give us, via the form on our website.

We collect your payment information in order to process payments and refunds.

Under GDPR, we will use the lawful basis of “contractual”, where we use contact and payment data to fulfil orders. When we use contact data for marketing reasons, the lawful basis will be “consent”, or “legitimate interest”. If you would like further information, please email contact us.

How do we use your personal data?

We use “contact data” to provide our services: e.g. communicate to you about your account/orders and to fulfil orders.

If you have given permission, we may use your “contact data” to send you marketing emails with details of our goods or services which may be of interest to you, including information about special offers or promotions.

We use “payment information” to process payments and refunds.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

How do we protect personal data?

We will comply with data protection legislation. This says that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
  • Relevant to the purposes we have told you about and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary for the purposes we have told you about.
  • Kept securely.

Protecting your data is extremely important to us. We take appropriate precautions to protect personal data, we will make every effort to look after your data and ensure it remains confidential. This website is SSL Securely Encrypted, ensuring your data is completely safe and protected.

The data is stored on a secure database within the website’s hosting environment. This is inaccessible to anyone outside of the business, and only to those with the technical knowhow within the organisation.

Private information about your orders, such as delivery and billing address is only available to it’s customer, and Store Management to provide the shopping and delivery processes.

We will only transfer your data outside of the website in compliance with data protection laws outlined above. Please contact us if you would like further details of the appropriate safeguards.

To whom do we disclose personal data?

We will share your payment information (including your email address) with Stripe in order to process the payments of your orders and any potential refund.

Your personal data shall be supplied by our payment partners to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.

We may disclose personal data so far as reasonably necessary if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if there has been a complaint about content posted by you, or if we are required to do so by law or appropriate authority.

We require third parties to respect the security of your data and to treat it in accordance with the law.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

We have put in place measures to protect the security of your information. Details of these measures are available upon request from our Customer Service Team.

Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How to access and control your information?

You have the right to request a copy of your information, to rectify your information, to opt out from marketing communications and to request the deletion of your information.

You have a right to Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

You can correct or change the following personal information on the page named “My Account” by logging in to your account on our website:

  • Firstname and Lastname.
  • Phone Number.
  • Email Address.
  • Delivery Address.
  • Billing Address.

You have the right to opt out of marketing communications. There will always be an ‘unsubscribe’ link in the footer of any marketing newsletter to yourself.  Clicking that will remove you from that list.

You have the right to Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.

If you wish to contact us about anything to do with your data and JustAdd, please contact us via our website.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

For information about your rights under UK data protection laws, see the website of the UK Information Commissioner.